Cancellation & Refunds

We want you to be completely satisfied with your premium Makhana purchase. If for any reason you are not, we have formulated a transparent, hassle-free cancellation and refund policy.

Please read the following guidelines carefully to understand your rights regarding order cancellations and product returns.

Cancellation Policy

Before Dispatch: You can cancel your order at any time before it has been dispatched from our warehouse. To cancel, please visit the "My Orders" section in your profile or contact our support team immediately. A full refund will be initiated.

After Dispatch: Once an order is handed over to our logistics partner, it cannot be cancelled. However, you may refuse to accept the delivery, and once the shipment returns to us, a refund will be processed after deducting the reverse shipping fee.

Return & Replacement Policy

As Makhana is an edible, perishable food item, we do not accept general returns. However, replacement or refund will be provided unconditionally in the following exceptional cases:

• You received a damaged or tampered package.
• The products inside are expired upon delivery.
• You received an incorrect item.

Note: You must report the issue within 48 hours of delivery along with photographic evidence sent to our support email.

Refund Process

Once your cancellation request or return claim is approved:

• For Prepaid Orders, the refund will be processed back to the original source of payment within 5-7 business days.
• For Cash on Delivery (COD) orders, we will request your bank account details or UPI ID to initiate the refund transfer.